Account setup
- Create one account using an email address you control.
- Confirm the email address using the most recent confirmation message.
- Use password recovery from the sign-in page if needed.
- Do not share passwords or reuse another student's account.
Access activation
- Select the 90-Day Pass or monthly access from the dashboard.
- Review and accept the posted policies before continuing to secure checkout.
- Access activates after Stripe confirms successful payment.
- If payment succeeds but access remains locked, sign out, sign back in, and contact support with the account email and purchase date if the issue continues.
Quiz records
- Practice quizzes may save in-progress answers so the student can resume later.
- Comprehensive exams are one-session assessments and do not save in-progress answers.
- Submitted scores are associated with the student's account.
- Scores and progress are study tools and are not official certification results.
Billing and cancellation
- Monthly students should use Manage monthly billing in the dashboard to update payment details or cancel.
- A support-assisted cancellation may require verification of the account email.
- The 90-Day Pass ends automatically and does not need to be canceled.
- Refund requests are reviewed under the Refund Policy.
Technical support
- Document the issue, date, browser or device, and the page involved.
- Do not email passwords or complete payment-card numbers.
- Allow a reasonable opportunity for troubleshooting before requesting a billing remedy.
- Support may request screenshots that do not expose sensitive information.
Content concern review
- Identify the quiz title, question number or wording, and the specific concern.
- The Sterile Process will compare the item with the governing source material and intended exam domain.
- Questions may be corrected, clarified, replaced, or removed.
- A content correction does not by itself establish entitlement to a refund.
Suspected account sharing or content theft
- Access may be temporarily restricted while unusual activity is reviewed.
- The account owner may be asked to verify identity, ownership, or device activity.
- Confirmed misuse may result in termination without refund to the extent permitted by law.
- The Sterile Process may preserve relevant records and pursue remedies for unauthorized reproduction or distribution.
Contact
Email admin@thesterileprocess.com or call 800-733-2258. Standard support hours are Monday through Friday, 9:00 AM to 5:00 PM Pacific Time.